Refund and cancellation policy
Chat with pandits is free. This policy applies to paid bookings once they are enabled.
Last updated: 29 October 2026
Cancelling a booking
| When you cancel | Refund |
|---|---|
| Before the pandit accepts the request | Nothing is charged, or 100% refunded |
| 48 hours or more before the booked time | 100% |
| Between 24 and 48 hours before | 50% |
| Less than 24 hours before, or after the service has started | No refund, unless the pandit agrees |
Full refund in every case when
- The pandit declines or cancels the booking.
- The pandit does not show up, or does not join an online session within 30 minutes of the booked time.
- The service could not be delivered for a reason on our side or the pandit's side.
If you are not satisfied
Tell us within 48 hours of the booked time using the Report option in chat or by writing to To be added, with the booking details. We review each complaint and may refund fully or partly depending on what happened.
How refunds are paid
Approved refunds go back to the original payment method. After we process it, banks usually take 5 to 7 working days to show it. Gateway charges are returned when the refund is for a reason on our side or the pandit's side.
Things that are not refundable
- Free tools such as kundli, matching and panchang.
- Services already delivered as described.
Rescheduling
You can ask the pandit to change the date through chat. Both sides must agree, and a rescheduled booking keeps its original payment.
Contact
Refund questions: To be added, To be added.